Frequently Asked Questions

The City of Laguna Hills contracts with the Orange County Sheriff's Department for all of its law enforcement needs. The Sheriff's Department is responsible for providing for the protection of citizens, the enforcement of laws and crime prevention. Law enforcement services include patrol, criminal investigations, traffic enforcement, traffic accident analysis and investigation, parking enforcement, and the use of specialized units when necessary.

In the event of an emergency or if a crime is in progress, call 9-1-1 immediately. For non-emergency situations, such as vandalism or disturbing the peace, contact Orange County Sheriff’s Dispatch at (949) 770-6011.

If an officer took a report at the scene, you will receive a Case Number. The report is submitted to the Traffic Investigation Office in Aliso Viejo at (949) 425-1860. After approval by a Traffic Investigator, the report becomes available through the Orange County Sheriff’s Records Division at (714) 834-6454, usually 10–14 working days after the incident.

Visit http://citationprocessingcenter.com/index.aspx and have your citation number and license plate number ready.

For more details about your citation, including instructions, please refer to the back of the citation.

Restraining orders are issued by a Superior Court Judge. For further information, call (714) 935-7956.

If a vehicle has been impounded due to an unlicensed driver, suspended license or any other traffic violation and it was towed from within Laguna Hills, please contact the Laguna Hills Police Services Administrative Sergeant at (949) 707-2642. 

You will need to obtain the vehicle license plate number or VIN. The VIN (Vehicle Identification Number) is indicated on your vehicle registration form or pink slip. Call the Orange County Sheriff’s Dispatch desk at (949) 770-6011 to confirm that the vehicle was towed, why it was towed and the name and phone number of the tow company. 

Then contact the tow company to find out what will be required to get the car back. If there is a “hold” on the vehicle and it was towed from within Laguna Hills, contact the Administrative Sergeant for Laguna Hills at (949) 707-2642. If there is a “hold” on the vehicle and it was towed from any city other than Laguna Hills, contact the Administrative Sergeant for the city in which the tow originated.

California law states that vehicles parked on the street for over 72 hours may be considered abandoned. Contact Orange County Sheriff’s Dispatch at (949) 770-6011 with the vehicle’s location and description. Officers will check if the vehicle is stolen, confirm registration, and mark the tires. If the vehicle remains, it may be cited 72 hours after being marked and eventually towed at the owner’s expense.

Complete the Trespass Authorization Arrest Form have it notarized, and return it to the Laguna Hills Administrative Sergeant. Once the form is on file, deputies are authorized to take enforcement action if individuals are trespassing on your property without permission.

Request a copy of your report through the Orange County Sheriff’s Department Records Bureau. Reports can be requested online, by mail, or in person at 320 N. Flower St., Santa Ana. Before requesting a copy, please call the Records Unit at (714) 834-6454 to confirm availability. Phone lines are open Monday–Friday from 8:00 a.m. to 5:00 p.m., though office doors close at 4:00 p.m. Fees may apply, and some reports are only available to authorized parties.

For additional information, visit OCSD Report Request Guidelines.